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Frequently Asked Questions
How old do I need to be to rent a car?
Typically, the minimum age requirement for renting a car is 21 or 25 years old. Some companies may allow younger drivers with an additional fee.
What types of cars are available for rent?
Provide information on the range of vehicles you offer, including economy cars, SUVs, luxury cars, and any specialty vehicles. Include details about features, passenger capacity, and fuel efficiency.
Is insurance included in the rental cost?
Clarify whether the rental includes insurance coverage and explain any additional insurance options available. Make sure to outline the coverage limits and any deductible amounts.
What payment methods are accepted?
Specify the accepted payment methods, including credit cards and debit cards. Provide information about any pre-authorization charges or deposits.
Can I modify or cancel my reservation?
Outline your company's policy regarding reservation changes, cancellations, and any associated fees. Include information on how customers can make modifications online or through customer support.
What is the fuel policy?
Explain your fuel policy, whether it's a full-to-full, full-to-empty, or another model. Provide details on refueling options and associated charges.
How do I report a mechanical issue or emergency?
Provide clear instructions on what to do in case of a breakdown, accident, or other emergencies. Include contact information for roadside assistance and customer support.
What is your policy on cross-border travel?
Clarify whether your rental vehicles are allowed to cross borders and any additional requirements or restrictions associated with international travel.